Privacy Policy

The information handled by an online casino can vary depending on how you use the website and which services you access. We collect information that you provide directly, information created through your activity and information received from service providers where this is necessary to operate the account or meet our obligations. We do not ask you to provide information that is unrelated to the service, and you should only submit information that is accurate and belongs to you.

Account and contact details

• Your name, date of birth, country or region, username, password and account preferences.
• Contact details such as an email address and other information you provide when requesting support.
• Information about your responsible gaming preferences, account restrictions or other choices that you ask us to apply.
• Records of communications with customer support, including questions, complaints and information used to resolve an issue.

Verification and transaction information

• Identity and age verification information, which may include copies or details from verification documents where required.
• Payment details, deposits, withdrawals, wagers, winnings, account balances and other transaction records.
• Information used for fraud prevention, security checks, financial crime controls and the protection of the website and its players.
• Information about your use of promotions or other features where this is needed to administer the relevant service.

Technical and usage information

When you visit or use the website, we may receive technical details such as your IP address, device type, operating system, browser, language settings, approximate location, unique device identifiers and information about how you interact with pages or features. We may also collect cookie and similar technology data. Some technical information is needed for security, reliable operation and troubleshooting, while other information helps us understand website performance and improve the user experience.

We use personal information for purposes connected with providing and administering the service. The information used will depend on the circumstances, the feature you use and the choices you make. Typical purposes include the following:

• Creating, maintaining and securing your account, processing requests and providing access to available website features.
• Checking identity, age and eligibility, and completing verification processes before or during account activity.
• Processing deposits, withdrawals and other transactions, keeping accurate account records and dealing with payment-related issues.
• Detecting, preventing and investigating fraud, money laundering, account misuse, security incidents, collusion and other activity that could harm players or the website.
• Providing customer support, responding to questions, handling complaints and communicating about your account or requests.
• Meeting legal, regulatory, court, tax, accounting, audit, reporting and responsible gambling obligations that apply to the service.
• Monitoring website performance, testing features, fixing errors, managing capacity and improving security and usability.
• Sending service messages, such as account, transaction, security or policy notices. These messages are separate from optional marketing communications.
• Sending marketing or promotional communications where permitted and where you have provided any consent or preference required for that communication.

We may use automated checks or risk indicators as part of identity verification, payment review, fraud prevention, security monitoring or responsible gambling processes. These checks are intended to protect the service and meet applicable obligations. Where an issue needs further consideration, information may be reviewed by an authorised person or support team.

Sharing information

We may share relevant information with trusted providers that help operate the website, such as payment processors, identity and verification providers, technology and hosting providers, security services, customer support tools, auditors and professional advisers. These parties should only receive information needed for their role and are expected to handle it securely. Information may also be disclosed where necessary to protect users, enforce applicable terms, investigate suspected unlawful activity, respond to legal process or meet a lawful government or official request.

Where information is handled by a provider in another country, the provider may be subject to the laws of that country. We take reasonable steps to use suitable providers and protect personal information when it is transferred or accessed. We do not sell personal information as a standalone product.

Cookies are small files or similar technologies stored on your device when you visit a website. Cherry Gold Casino may use necessary cookies to keep the website working, remember session or preference information, support account security and help prevent misuse. We may also use analytics or performance technologies to understand how pages are used and improve the service. Depending on the technology and the choices available, some cookies may be placed or accessed by service providers working on our behalf.

You can manage, restrict or remove cookies through your browser settings. If you block necessary cookies, some account or website functions may not work correctly. Browser controls may not always remove information that has already been collected, and changing cookie settings does not necessarily stop all other forms of technical data collection. Where applicable, the website may also provide choices about non-essential cookies.

Marketing choices

You may choose whether to receive optional marketing communications. You can usually use an unsubscribe or preference option in a marketing message, update available account preferences or contact privacy support. Withdrawing marketing consent or opting out of promotional messages does not stop essential communications about your account, transactions, security, responsible gambling matters, service changes or legal requirements.

How to exercise your data rights

You can contact support@cherrygoldcasino.best to ask about the personal information associated with your account and to exercise your available data rights. In particular, you may request access to the information we hold about you, ask us to correct information that is inaccurate or incomplete, request deletion of your data where deletion is available, and withdraw consent to marketing communications. Please describe your request clearly and include enough information for us to understand what you need.

For security, we may need to confirm your identity before providing information or making a change. We may ask for reasonable details connected with your account or request, but you should not send unnecessary sensitive information. If you ask for deletion, closing an account or withdrawing consent, we will explain any practical or legal limits that apply. For example, information may need to remain available for fraud prevention, dispute handling, financial records, safety, security or other obligations.

Keeping information secure

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access is limited to people and providers who need information for their role. No website, device, payment process or internet transmission can be guaranteed to be completely secure, so you should keep your password confidential, use a secure device and contact support if you believe your account may have been compromised.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, support, dispute resolution and business records. Some records must be retained for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with our processes.

Policy changes and questions

We may update this Privacy Policy when our services, technology, procedures or legal obligations change. The updated version will be made available on the website, and important changes may be highlighted where appropriate. We encourage you to review this page from time to time. If you have a privacy question, want to exercise a data right or believe your information has been handled incorrectly, contact support@cherrygoldcasino.best so the request can be considered.