Responsible Gaming

Responsible gaming means making informed choices about when, how often and how much you gamble. Before playing, decide how gambling fits within your leisure budget and make sure you can afford the amount you intend to spend. Only use money that is available after essential expenses, savings and other financial commitments have been covered.

Casino games are based on chance. Outcomes are not guaranteed, and previous results do not influence future results. A win does not mean another win is more likely, while a loss cannot be corrected by continuing to play. No strategy can guarantee a particular outcome. Treat every wager as entertainment spending, and never view gambling as an investment or a reliable source of income.

Gambling should not interfere with your relationships, work, study, health or everyday responsibilities. It is also important not to gamble when you are affected by alcohol, medication or other substances, or when you are feeling distressed, angry or under pressure. These circumstances can make it harder to make careful decisions.

Cherry Gold Casino is intended for adults who are legally permitted to gamble in their location. You must not use an online gambling service if you are under 18. If you share a device or payment method with others, take reasonable steps to prevent children and unauthorised people from accessing your account.

Good habits for safer play

• Set a spending limit before you start and avoid increasing it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household money, rent, bills and credit repayments.
• Do not chase losses by increasing wagers or playing for longer than planned.
• Avoid borrowing money, selling possessions or using credit to fund gambling.
• Keep a record of your deposits and spending so you can review your overall activity.
• Talk openly with someone you trust if gambling begins to feel difficult to control.

Limits can help you keep gambling within the boundaries you choose. Depending on the controls available on your account, you may be able to set limits for deposits, losses, wagers, session time or overall activity. Consider setting limits before playing rather than waiting until you feel uncomfortable with your spending.

A limit is most useful when it reflects your real budget and is not treated as a target. Choosing a maximum amount does not mean you need to spend that amount. If a limit is reached, stop playing and allow the applicable restriction to take effect. Do not try to avoid a limit by opening another account or using another person’s account.

You should keep your account details private and never allow another person to gamble through your account. Sharing access can make it difficult to monitor activity and may undermine the controls you have chosen. If you believe someone else has accessed your account, stop using it and contact the available customer support channel through the website.

If you want to take a longer break, consider using an account closure or self-exclusion option where one is available. Self-exclusion is a voluntary decision to stop accessing gambling services for a chosen period or until you decide to seek reactivation, subject to the applicable process. During a break, remove saved payment details, avoid gambling websites and ask a trusted person to support your decision.

Planning a break from gambling

1. Decide how long you want to stop and write down the reason for your decision.
2. Use the relevant account restriction or self-exclusion process, if available.
3. Remove gambling applications, bookmarks and promotional notifications from your devices.
4. Tell a trusted friend or family member so you have accountability and support.
5. Plan alternative activities for times when you would usually gamble.
6. Seek professional support if you are worried that a break will be difficult to maintain.

Gambling can become harmful gradually. A problem is not defined only by the amount of money lost. The effect on your time, mood, relationships, work and financial wellbeing is also important. If gambling is causing stress or making you feel that you are no longer in control, take it seriously and act early.

Warning signs can include spending more time or money gambling than intended, repeatedly trying to recover losses, hiding gambling from people close to you, feeling restless when attempting to stop, or thinking about gambling during other activities. You may also notice missed bills, borrowing, selling belongings, arguments, reduced work or study performance, poor sleep or changes in your mental health.

It is not necessary to wait for a crisis before asking for help. Speaking with a qualified gambling counsellor can help you understand your behaviour, make a plan and address related financial or emotional concerns. Support can also be useful for family members and friends who are affected by another person’s gambling.

If you feel overwhelmed, unsafe or at risk of harming yourself or someone else, seek urgent assistance through appropriate emergency or crisis services in your location. Gambling support services can assist with gambling concerns, but urgent safety issues should be addressed immediately through the relevant emergency pathway.

Questions to ask yourself

• Have I spent more than I planned or more than I can comfortably afford?
• Do I gamble to escape stress, sadness, boredom or other difficult feelings?
• Have I tried to cut back or stop but found it hard to do so?
• Have I chased losses or returned soon after losing money?
• Have I hidden my gambling, deposits or losses from people close to me?
• Has gambling affected my bills, work, study, health or relationships?
• Would a trusted person be concerned if they knew how often I gamble?

If your answers raise concerns, stop gambling and consider using the account restrictions available to you. You can also contact a recognised gambling support service in Australia, including services provided in your state or territory. Gambling Help Online and local counselling services may offer confidential information, counselling and referral options. You do not need to identify as having a gambling addiction to ask for guidance.

A support professional can help you create a practical plan. This may include reviewing your gambling triggers, setting financial boundaries, arranging a self-exclusion period, managing urges and discussing the effect of gambling on your relationships. You may also wish to speak with a financial counsellor if gambling has contributed to debt or difficulty meeting regular expenses.

Friends and family can play an important role, but they should not be expected to manage the issue alone. If someone you care about is experiencing gambling harm, choose a calm time to talk, focus on specific behaviours and explain how the situation affects you. Avoid providing money to cover gambling losses, and encourage the person to seek qualified support.

For questions about account restrictions, self-exclusion or available responsible gaming features, use the customer support option shown on the Cherry Gold Casino website. Support staff may explain the relevant process, but you remain responsible for making your own gambling decisions and for complying with the applicable terms, age requirements and location restrictions.

Responsible gaming is an ongoing choice. Review your limits regularly, monitor your activity and be prepared to take a break whenever gambling stops feeling enjoyable or begins to affect other parts of your life. Asking for help is a positive step and can be taken at any time.

Useful actions today

1. Check your recent gambling activity and compare it with your intended budget.
2. Set or review the account limits available to you.
3. Take a break if you feel frustrated, pressured or tempted to chase losses.
4. Tell someone you trust about any concerns you have.
5. Contact a recognised gambling support service for confidential guidance.
6. Close or self-exclude from the account if continuing to play does not feel safe.